Elevate Your Customer Service Game (with Heather Bowers) “Life is short. In the meantime, your health is, at the end of the day, your health is all you have." - Heather Bowers Differentiating yourself through customer service is a tricky thing: it’s talked about so frequently that it can almost…
Join me for a deep dive into the Tokio Marine HCC 2024 Stop Loss Market Report, presented at the home studio of @SelfFunded (https://studio.youtube.com/channel/UC4aPWFnLVkDVYRKHZdW3oMw) with Spencer podcast. I reviewed the report and identified the 5 key takeaways. We discuss things like Leveraged Trend, Large Claim Frequency, and the average Specific…
Stop Saying No, Start Saying "Yes, And" #shorts #leadership #teamwork #collaboration #podcast "Yes, and," The golden rule of improv comedy is also a core principal of Vālenz® Health's culture. As Robert Gelb shares in the clip below, responding to employees with "yes, and" is always better than a response that…
Sales Is MORE Than Just Relationships #shorts #sales #selling #salestips #podcast #mindset You can't succeed in the sales world off of relationships alone. Salespeople are taught that sales is about relationships, and that's absolutely true. Building strong relationships is key to winning sales, but it shouldn't be the only thing…
How Do We Engage Members? (with Rob Gelb) “We're simplifying the complexities of healthcare. We gotta declutter it, we've gotta demystify it, we've gotta make it more transparent and understandable in bite sized ways where members know and understand what's happening for and to them." - Rob Gelb It sounds…
If you cold call 1 prospect, you reach 1 prospect. But if you make 1 good piece of content, it could potentially get in from of 1,000’s of prospects. AND that piece of content will continue to circulate and work for you, potentially for years. My first @SelfFunded white board…
We Need CAPITALISM To Fix Healthcare In The US #shorts #healthcare #insurance #ushealthcare #podcast The best healthcare systems in the world are both profit-driven and deeply competitive. Brandon Weber and I both believe that what's missing in our current system is that "deeply competitive" part. As Brandon shares in the…
Why Brokers Are The People Who Will Fix Healthcare #shorts #healthcare #brokers #insurance #podcast "The benefits brokerage industry might be the most important change agent for fixing healthcare." This week's episode of Self-Funded with Spencer is all about Brandon Weber's unique perspective on the healthcare industry; Brandon is from the…
Fixing Healthcare Now (with Brandon Weber in San Francisco) “If you talk to almost anyone in this industry over a beer or something like that, I think they will all agree that we are operating in a pretty antiquated industry that needs some serious modernization, innovation, reimagination." - Brandon Weber…
I don't really like the idea of "Building a Personal Brand". I think of it more as "Finding Your Voice". When I performed standup comedy for a number of years, my writing coach would always encourage his students to Find Their Voice. What that meant to me was being authentically…
Tom Broker meets the Pareto Principal Tom has not been following the rules of @paretohealth so he has one last chance to redeem himself. But in typical Tom fashion, he just can't get out of his own way, and eventually pays the price for his shenanigans. Make sure to watch…
Why I'm Skeptical Of Private Equity $$$ In The Healthcare Industry 💸 #shorts #privateequity #equity When private equity enters an industry, the assumption is that they're there to make money. So what role does PE money have in healthcare? As I share in the clip below, I'm always skeptical when…
How Does Being More Religious Make You Physically Healthier? ⛪️🩺 #shorts #religion #health #podcast Your level of religious activity can directly correlate with better mental and physical health. That's just one of the five social determinants of health that Justen Nestico, ASA shared with me on this week's episode of…
The Social Determinants Of Health (with Justen Nestico) "I think, not just in terms of the type of AI Verikai does, but AI in healthcare in general, I'm so optimistic about it, just because we are in such early stages of this." - Justen Nestico Did you know that what…
Tom Broker Meets "Captive Kirk" "Not gonna lie...Tom Broker's got a little bit of FOMO". In Part 1 of this 2-Part Series, Tom Broker schemes his way into a meeting with his local ParetoHealth RVP, "Captive Kirk", to learn about captives. 👉🏼 Is the old dawg Tom able to learn…
More Health Insurance Companies NEED To Be EXPOSED 🔎🕵️♂️ #shorts #exposed #healthcare #podcast "I think if there's anything we can do on this podcast, it's just keep shining a light on exploitation, and at some point the dam will break." We know that, at absolute minimum, 25% of healthcare charges…
What Role Should Our Government Have In Healthcare? #shorts #debate #healthcare #regulation #podcast This week on Self-Funded with Spencer, I asked Kevin Chambers a simple question: What role does government have in healthcare? Okay, not a simple question, but Kevin answered it pretty easily, and correctly, in my opinion: our…
"The best way I can explain it is the concept is like your house is on fire, and now you go get homeowners insurance." - Kevin Chambers Kevin Chambers (Lucent Health) joined me this week to help me understand just what makes tribal healthcare plans so unique. As Kevin shares…
What Do You Want To Be Known For? 💡 #shorts #branding #linkedin #brand #social #socialmedia #podcast What do you want to be known for? When you start building your personal brand, you need to decide what you want your clients/network to know about you. Madison Baker chose to showcase her…
Why You Should Pursue A Career In...Insurance?! 💼 #shorts #insurance #career #careeradvice #podcast "Insurance" may sound boring, but I think it's one of the most exciting career paths young people can pursue. Madison Baker joined me this week on Self-Funded with Spencer for a discussion on how she's built her…
How To Build Your Personal Brand From Scratch (with Madison Baker) "I think we need to do a better job of understanding each other and plugging each other in where we can help our clients to solve for issues that may not directly impact us, but make a world of…
Why Do The Best Scientists Work In Pharmaceuticals? 🔬 #shorts #science #pharma #scientist #podcast An unfortunate side effect of the way that drugs are currently developed is that we somewhat waste many scientists' talents. As Savva Kerdemelidis shares in this clip, scientists spend 10 to 12 years getting their PhD,…
Why People Don't Buy BETTER, CHEAPER Drugs 💊 #shorts #pharmaceutical #pharma #podcast A huge problem in the pharma world is the incentivization of certain drugs by covering them through insurance plans. For instance, if a drug is cheaper to the end user, but charges $30k to their health insurance plan,…
The Problem With Drug Patents In America 💊 #shorts #pharma #patent #pharmaceutical #podcast Savva Kerdemelidis brilliantly breaks down what we mean when we say that a pharma company is "evergreening" a drug. This week's episode of Self-Funded with Spencer is focused on fixing the ways that drugs are developed, and…
